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Old 06-15-2015, 09:12 PM   #1
Yakima OP
DL 650
 
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Joined: Mar 2010
Location: Central Washington State
Oddometer: 409
Mike Ebers and Warm and Safe: Thumbs Up

I've bought Heat Trollers X2 as well as heated jacket, pants and sock liners from Warm and Safe.

The hard-wired troller, for my grip heaters, refused to stop at the "OFF" position on the knob. (My clothing runs with a wireless Heat Troller: splendid stuff that wireless!)

I wrote Mike Ebers about it. He explained that it had probably been bumped--HARD. That was the usual culprit. Can't remember doing that, but maybe so.

He said he would be happy to fix it for me.

I pulled the switch assembly off the bike and sent it in after getting an RMA number.
It took a couple of weeks (fine with me: it's HOT here now) and back it came, all fixed, no hassle, I paid shipping there, he paid return to me.

FANTASTIC. SPLENDIFEROUS. AWESOME. GREAT SERVICE.



The Warm and Safe gear works great. Customer service has always been great, too.

I recommend Warm and Safe and Mike to you all.

And he's not my brother in law, He didn't ask me to write this, the usual disclaimers apply.
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Old 06-16-2015, 07:31 PM   #2
krumgrinder
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Joined: Jun 2008
Location: Columbus, Ohio
Oddometer: 308
I will second this, heartily - been using WnS heatrollers, liners, gloves, batteries and other gear for 6+ years. Great quality, performance and personal service. ☺
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Old 06-17-2015, 09:44 AM   #3
levain
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Joined: Oct 2005
Location: Providence, RI
Oddometer: 7,578
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Old 06-17-2015, 02:04 PM   #4
JR356
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Joined: May 2005
Location: Way out West
Oddometer: 4,104


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