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View Results: Do KTM provide you with good customer service?
Yes, it's been great. 14 23.73%
Yes, on the whole, but scope for improvement? 28 47.46%
No, the bad experiences outweigh the good. 13 22.03%
No, it's a complete disaster area. 4 6.78%
Voters: 59. You may not vote on this poll

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Old 05-25-2014, 04:04 PM   #1
RobZorba OP
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Do KTM provide good customer service?

Taking into account your own personal experience of the dealership and distributor, and ignoring anything said or posted by anyone else, do KTM provide you with good customer service?
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Old 05-25-2014, 04:08 PM   #2
2wdrift
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re

One dealer did not. Another one has been very helpful.
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Old 05-25-2014, 04:21 PM   #3
ADVill
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I have one dealer semi local. They concentrate on dirt bikes. Nothing wrong with that. I do most all my work on my bikes myself so it's a non factor for me. If I need work I have a great local Honda shop.
990/520EXC
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Old 05-25-2014, 04:29 PM   #4
ericGSsti
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For parts they Cann't be beaten. 2 days wait max.

But they need to train their Irish dealership mechanics.
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Old 05-25-2014, 04:34 PM   #5
RobZorba OP
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Please don't forget to vote .... this is a poll !
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Old 05-25-2014, 08:45 PM   #6
ADVill
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Needed another choice: no dealer close
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Old 05-25-2014, 09:04 PM   #7
Chuckracer
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No dealer experience.
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Old 05-25-2014, 09:41 PM   #8
Nowwhat
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What is with all the wining and complaining...

Just ride the damn thing...when it breaks....fix it and then ride some more....
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Old 05-25-2014, 10:30 PM   #9
Bluesilver
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Quote:
Originally Posted by Nowwhat View Post
What is with all the wining and complaining...

Just ride the damn thing...when it breaks....fix it and then ride some more....
Oh ye...600km break....800km break......1200km...break....1880km break, 1880-3000km, riding "broken" waiting for parts....4000km sitting at KTM...broken...mmm.....

KTM300 perfect, human, broken, now THAT is what a KTM is suppose to be.
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Old 05-26-2014, 03:04 AM   #10
dragos
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I find the poll options quite flawed, as the customer service is something that concerns mostly the dealers, not KTM. There are also HUGE differences between Europe, US, Australia etc.
I doubt there is a lot in common from a customer experience POV between someone in Germany and someone in US.
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Old 06-19-2014, 09:50 AM   #11
Bonell
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KTM/Dealer Customer Service

Do I love the Bike (KTM 1190 Adventure R) Yes!!!!

Unfortunately...... Do not expect KTM Canada to answer or return any of your phone calls.... I can only speak for where I live but, The dealers donít know anything about the bike, I donít trust them to do any service, KTM doesnít send out bulletins about known issues with the bike or let the dealer know about them and getting a hold of them is near impossible let alone get them to support you in any way. I understand they are a small company but, if you want to play in the big classes of bikes (against BMW, ect...) for guys that want to ride them into the middle of nowhere pleaseeeeeeeeee support your riders! I may not be winning races in Dakar but, Iím taking this bike into and beyond the Canadian Rockies, Yukon, Alaska, NWT ect..........

I would like to Add though that if it wasnt for the guys on Forums like this My bikes would end up sitting longer in the shop. Together we fix the problems and get back on the road! Thanx for sharing all the help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!
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Old 06-19-2014, 10:01 AM   #12
XsilverGS
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Bikes good 1190 roadie.

Dealer service department poor:
Overtightened chain (there's a bloody sticker on the swing arm)
Take bike in with a list of thing to sort. Collect bike but no mention of list and the things they couldn't fix.

KTM Uk haven't heard of anything wrong with the bikes. Need to get their heads out of their arses.
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Old 06-19-2014, 11:15 AM   #13
scudrunner82
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So far in my experience customer service is excellent with KTM. The only issue so far on my 1190R is a broken air temp sensor. Replaced under warrantee in short order. A friend had a cracked cylinder head on his 570 and it was well out of warrantee. They gave him a brand new head free of charge, he just paid labor. I get excellent discounts now for everything I buy there and I give them all the business I can.

I think a lot of it depends on what dealer you are working with. A few years ago when I was considering a 1200GS I went to my local BMW dealer and was completely turned off by their arrogant, holier-than-thou attitude. Their service department might be okay but I couldn't get past the chip on their shoulder.
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Old 06-19-2014, 11:42 AM   #14
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Quote:
Originally Posted by scudrunner82 View Post

I think a lot of it depends on what dealer you are working with.
I agree. So far, one KTM dealer (where I purchased the bike) quoted me 2.5 hours & just under $400 for the first service, which is essentially just an oil change. That is ridiculous, considering no body work or tank removal is needed to do any of the service. When I asked why it would take so long, I was rebuffed by the tech's ignorance.

A different dealer (who could not get me an 1190 R model but has been good to me with my Ducati service) quoted me 1.5 hours and offered to set-up my suspension properly, at no charge, and stated they have set up a few 1190 R suspensions for customers with very positive results.

Now if I could just get one of those elusive Service and Warranty books for my bike...
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Old 06-19-2014, 01:15 PM   #15
Szepy
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Heavily depends on the dealer and the country-territory KTM office.
I can say I'm lucky in Hungary. Knowing some "important" people in KTM Hungary and finding one of the best dealer here I had no problem so far. Small glitches happened (after the service lost on of my headlight fairing screws) but never had any serious issues. Never had to ask favor from the guys I know at the office everyone did his job well. If I found some new issues (had 950 from 2003) we worked together for a solution if KTM was not aware of it and later when the official solution was found made it on my bike instantly. It's not impossible that some solutions were even came from my bike. :)

So good, problem solving and customer-in-focus behavior is what caught me well besides the great bikes they produce.

I also had bad experiences with dealer here not all of them work such a way but it's not necessary to feed them. :)
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